Our goal is your satisfaction; therefore we offer the following return policy.
You can return any new and unopened product to us for any reason for a full refund of the purchase price less shipping, if it is received at our warehouse within 45 days from the original date of sale.
Eligible non-defective products may be returned for a full refund minus any applicable shipping costs. To be eligible for a non-defective return, your merchandise must be unused/unopened and must be in the original packaging. Non-defective returns that show signs of installation/use, missing parts/packaging, missing proof of purchase/UPC code, or have serial numbers that do not match our records will not be accepted. Customer is responsible for return shipping costs of non-defective returns. We strongly suggest using a trackable shipping service to cover any costs for possible damage. Marine Electronics Unlimited (MEU) is not liable for lost or damaged return packages.
Any item which proves to be defective within the first 45 days from the date of sale will be replaced to you at no charge, provided you first ship the defective item back to our warehouse postage paid. After 45 days, the manufacturer’s warranty applies please contact the appropriate Manufacturer for instructions.
General – Cancellations, Shipping Damage, Missing Packages, Shipment Refusals:
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it. Claims of shipment damage, incorrect/missing items, or non-receipt of goods must be made within seven days of purchase date. Customer is responsible for all costs associated with refused shipments including carrier fees, freight to the customer, and return freight. We reserve the right to refuse returns that are sent COD, without a return authorization, show signs of undisclosed installation/use, has missing parts/packaging, missing proof of purchase/UPC code, or have serial numbers that do not match our records. If you do not comply with any of the above conditions, we reserve the right to refuse the return/exchange, or to impose different or additional conditions.
How to Return an Item
If you would like to return an item, please contact firstname.lastname@example.org for a Return Authorization Number before sending the item back.
This number MUST be marked clearly on the outside of the shipping box.
MEU reserves the right to charge customers a $30 fee that Couriers Charge which include change of address, return to sender and refused packages.
NOTE: Special orders, opened computer software or videos, electronic charts, AIS Equipment, EPIRB’s, PLB’s, Satellite Communicators and datacards are not returnable.